People-Related TQM Practices, Organisational Culture, Organisational Justice and Employee Work-related Attitudes for Quality Performance: A Research Agenda

A critical research agenda for organisational performance measurement

Managers are continually under pressure to measure the performance of their organisation, but there is little empirical evidence about the impact of measurement on performance. Furthermore, many measurement tools and techniques lack clear theoretical foundations. This paper proposes investigations into neglected aspects of organisational performance measurement, reflecting the concern of manage...

Organisational Performance : Employee Relations Strategies

Technology is a systematic application of physical forces for production of goods and services. It is the knowledge, process, tools, methods and systems employed in the creation of goods and in providing services. Technology is made up of the hardware software, and brain ware. The hardware is the physical structure and logical layout of equipment and machinery. The software is the knowledge of ...

RESEARCH PAPER Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member

This paper presents a comparative study on the relationship between implementing total quality management (TQM) and organisational characteristics (size, type of industry, type of ownership, and degree of innovation) in a newly industrialised country in South East Asia. Vietnam has become the 150th member of the World Trade Organisation (WTO) since January 2007, and this is the first empirical ...

Organisational change and Employee Turnover

This paper investigates employee turnover, using data from a recent study of 352 NHS nurse leavers. We explore individual decisions to quit in a context characterised by change, and suggest a mechanism whereby organisational and contextual change can prompt individual leaving decisions. We develop and test hypotheses designed to shed light on the links between organisational change and individu...

Organisational culture and quality of health care.